Returns & Refunds Policy

At Doggy Deli, we take great care to ensure every treat, cake, and product is freshly made and safely delivered to you. Because many of our products are perishable and made to order, we are unfortunately unable to accept returns once an order has been dispatched or delivered.

Damaged, Incorrect or Defective Products

If you receive a product that is damaged, incorrect, or defective, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please email or WhatsApp us, and include the following:
 

• Your order number or proof of purchase

• Photos clearly showing the issue

• A short description of the problem
   

Once we have reviewed your request, we will offer a refund or replacement, at our discretion, depending on the situation.

General Refund Conditions

• Refunds (if approved) will be made to your original method of payment within 7 - 10 business days.

• We reserve the right to decline a refund or replacement request if sufficient proof of damage or error is not provided, or if the product issue results from mishandling after delivery.

• For health and safety reasons, and in line with consumer protection regulations, we cannot accept returns or offer refunds on opened food products, including dog treats, that are free from defects. Our policy is designed to ensure the safety and quality of products for all our customers.

Cakes and Frozen Goods

Please note that cakes and frozen items can currently only be delivered within Johannesburg due to their perishable nature. If an order is placed for delivery outside of Johannesburg, it will not be shipped or refunded, as this information is clearly stated before checkout.

Our Legal Position under the Consumer Protection Act (CPA)