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Privacy & Cookies Policy - Doggy Deli

Last updated: 2025/08/27

 

Doggy Deli (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website www.doggydeli.co.za, purchase our products, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

 

  • Identity Information: Name, surname.

  • Contact Information: Email address, phone number, delivery address.

  • Transaction Information: Payment details (processed securely through our payment provider), order history.

  • Technical Information: IP address, browser type, device information, and website usage data collected through cookies.

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We only collect personal information necessary for the purposes stated in this policy and in line with the Protection of Personal Information Act (POPIA).

2. How We Collect Information

We collect personal information in the following ways:

 

  • When you place an order on our website.

  • When you sign up for our newsletter or promotions.

  • When you contact us via email, phone, or social media.

  • Through cookies and analytics tools when you browse our website.

3. How We Use Your Information

Your personal information may be used for:​

 

  • Processing and delivering your orders.

  • Communicating with you about your orders or enquiries.

  • Sending you marketing and promotional content (only if you’ve consented).

  • Improving our website and customer experience.

  • Complying with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.


We may share your information with:

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  • Service providers who assist in payment processing, order delivery, and website hosting.

  • Legal authorities if required by law.


All third-party service providers are contractually obligated to keep your information secure and use it only for the purposes specified.

5. Cookies Policy

What Are Cookies?


Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, improve your browsing experience, and analyse website traffic.


Types of Cookies We Use:

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  • Essential Cookies – Necessary for the website to function, such as enabling secure checkout.

  • Performance Cookies – Help us understand how visitors use our site so we can improve it.

  • Functionality Cookies – Remember your preferences for a personalised experience.

  • Advertising Cookies – May be used to deliver relevant ads based on your browsing habits.


Managing Cookies


You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

7. Your Rights

Under POPIA, you have the right to:

 

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Withdraw your consent for marketing communications.


To exercise these rights, please contact us at: info@doggydeli.co.za

8. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy or how we handle your data, please contact: info@doggydeli.co.za

9. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The updated version will be posted on our website with the “last updated” date.

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